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If something is unclear on JAYABAJI, ask. This Contact Us page explains how to reach the desk, what to have ready, and what the team cannot do. Fast help is mostly a complete first message, not a louder one.
Use only the channels on the official site after you type the address yourself. Do not send passwords, OTP codes, or full card numbers to anyone who messaged you first on WhatsApp, Viber, Telegram, or social media. If you are unsure a note is really from JAYABAJI, open this page from a bookmark and start a new ticket there.
Address: Floor 3, Trade Tower Business Center, Thapathali Road, Kathmandu 44600, Nepal
Phone: +977 1-5970012
Login and verification. A deposit that has not credited. A withdrawal sitting past the window printed next to the method. A bonus that will not opt in. A round that froze. A table result that does not match history. Limits, cool-off, or self-exclusion. A complaint about a decision. Feedback that includes a time and a screen, not only a mood.
There is no question too small. There is no question too vague. “The game stole my money,” without a game name, time, or roundID, sits in a queue.
Channel | Best for | Have ready |
Live chat on the official site or app | A short issue: login, a freeze, a cashier line that just failed | Username, Nepal time, one product name, one ID |
Email or on-site form | Screenshots, ID crops, a payout you want in writing | Username, timeline, attachments that show the clock |
Phone +977 1-5970012 | A written thread that has stalled, after you already have a ticket ID | Account details for verification; confirm the number on the live footer |
Help articles on the live site | “Where is cashier?” and “How do I reset a PIN” | Nothing — read first, then open a human ticket if the wallet still did not move |
Chat is a poor place to dump five unrelated complaints. Email is a poor place to send a one-line “help” with no ID. Phone helps when a written file is already in place. Hours for voice, if limited, are the hours on the live contact block — listed as 10:00 to 22:00 Nepal time, Monday to Sunday — not on an old screenshot.
Live chat on the official site is usually the fastest path for a short issue. Have your username ready. Describe one problem per chat so the log stays readable. When an agent is free, you connect in seconds. Peak evenings, public holidays, and festival weeks add wait. That is annoying. It is also real.
Email or the on-site form is better when you need to attach a screenshot: cashier confirm, bonus sheet, frozen feature, ID crop that failed. Write the username, Nepal time of the event, method or game name, and what the history shows. Replies often land in hours, not days, unless the queue is heavy.
The phone listed with the office block is +977 1-5970012. Confirm that number on the site before you call. Have the account details ready so the desk can verify you before discussing a balance. Voice helps when a written thread has stalled. Do not call a digit string from a Facebook comment.
Address on file: Floor 3, Trade Tower Business Center, Thapathali Road, Kathmandu 44600, Nepal. Save it so a clone site’s fake office is easier to catch. A walk-in is not a queue jump. Bring a ticket id if you still need the desk in person.
Username. Date and time in Nepal. Product: cashier, promotions, a named game, or an account limit. Amounts in NPR. Screenshot of the last confirmation screen, not a crop that hides the clock. For a live table, table name and bet ID. For sports or esports, match, market, and slip ID. For a drop mid-round, follow the disconnect note on the live site and still send those IDs. Do not place a second bet into a frozen frame while you wait.
Issue | Send these fields | Do not do this |
Deposit missing | Method, NPR amount, submission time, wallet or bank reference, cashier status screenshot. | Open a second deposit “to test” while the first is in flight |
Withdrawal late | Request ID, method, amount, submission time, verification status | Open a second withdrawal for the same NPR unless support asks you to |
Frozen round | Game title, table if live, round or bet ID, Nepal time, history screenshot | Tap again into the frozen frame |
Bonus will not opt in | Offer name, screenshot of the live promo sheet, what the wallet shows | Argue from a banner you remember last month |
Limit or exclusion | The NPR figure and the period (day, week, month), or cool-off / self-exclusion and a length | Write only “make it smaller” |
If the first agent cannot complete the case, they should pass it on and let you know when to expect an update. Ask for the reference number and keep it. Formal complaints about a payout or an account decision should be submitted via official email or the contact form to ensure a written record.
Example A — deposit not credited. You sent NPR 2,000 at 21:14 Nepal time. The cashier still shows pending. Paste the method, amount, time, and the payment reference from the SMS or wallet receipt. One image of the cashier status. Do not send a second NPR 2,000 “to see if it works.”
Example B — live table freeze. Write: live baccarat, table name, 22:14, bet ID. Attach the table screen with the clock. Do not fire a second stake into the frozen shoe while you wait.
Example C — a tighter cap. Write: “NPR 2,000 a week, effective now.” You do not need to narrate a crisis to get a tighter cap. Responsible play requests should be handled without shame or an upsell.
Accounts: registration, password reset, profile fields that must match the payment name, why a login is locked. Payments: methods shown on your cashier, delays, limits, name match. Games: how to find a title, a load failure, where the help file sits. The desk will not tell you how to win. Bonuses: play weighting, expiry, max bet during wagering. They apply the sheet you opted into, not a banner you remember.
Bring one product name. “Casino” is not a product name. “Live baccarat, table X, 22:14, bet id …” is. The same rule applies to a slot title and a football market. Agents are not sitting at your screen. IDs are how they find the round.
The desk verifies your identity before discussing a balance. They do not discuss someone else’s account with you. Chat and email are stored. Keep messages free of passwords. Identity scans go through the official portal, not a private chat that found you first. How long files are kept is described on the privacy page. House rules for play are in the terms on the live site.
If the screen is in Nepali and you want the ticket in English, say so in the first line. Nepali, English, and Hindi are the usual pair on a Nepal-facing desk. Stay in one language per ticket so the record stays clear. The desk can work from either. It cannot work from a blank attachment.
Chat: seconds when an agent is free. Email: often hours. Phone: during the hours on the site. Urgent cases — suspected login takeover — should be marked as such on the first line. Saturday nights and festival evenings run slower.
The desk cannot advise you on beating a game, guarantee a result, reverse a round that settled under the published rules, discuss a third party’s wallet, or give legal or tax advice. They will say so rather than invent an answer.
Do | Do not |
Open chat from the official JAYABAJI button | Trust a helper who messaged you first |
Send time, NPR, and an ID | Send only “payment failed” |
Keep one thread and the ticket ID | Restart five chats with the same story and no ID |
Call +977 1-5970012 after you have a ticket ID | Call a number from a lookalike ad |
Reset the password on the official site | Type the password into chat |
Social accounts are news, not a cashier. Anyone offering a “manual withdrawal” off-site is a scam. If a message uses the JAYABAJI logo and asks you to click a link to a login page, ignore it and open the bookmark instead. Change the password if you already typed it on a lookalike.
WhatsApp or Viber only counts if the link sits on the live contact page you opened yourself. A number that arrived in a group chat is not that link. If you already sent an OTP to a stranger, change the password on the official site in a clean browser, then tell the official chat the time the fake message was sent.
If a reply was clear, or if it was not, say so on the same ticket. Include the reference number. That file teaches the desk more than a star rating with no context.
If chat closes before you get an answer, ask for the transcript or reference. Follow up by email with that number. Do not restart five chats with the same story and no ID. When the wallet looks right, reply “resolved” and keep the ID. Next month’s similar rail failure will move faster if last month’s file still exists.
People rarely stall a JAYABAJI case because the desk “does not care.” They stall it because the first message has a mood and no ID. The useful edge is a complete first line: username, Nepal time, product, NPR, screenshot with the clock. That is how a Kathmandu evening issue gets a human answer.
What most people get wrong:
What actually helps on a Nepal phone sitting: bookmark jayabaji.Asia, paste the template above, send one full-screen image, and keep the ticket ID. If this page and the live footer disagree, the live footer wins. Confirm +977 1-5970012 and the Kathmandu address there before you call or travel. Use JAYABAJI as a place to clear a posted issue, not as a plan to replace income. If the day already feels heavy, ask for a cap or a cool-off in the first line and stop depositing. 18+ only.