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This policy is written for people who use Jayabaji from Nepal. It tells you what personal information we may handle, why we need it, how we try to keep it safe, and what you can ask us to do. If anything here does not match what you see inside your account or in a signed notice we send you, follow the newer account message and ask support to explain the difference.
When you open an account, add a phone number, or move money in or out, you are trusting us with details that matter in daily life. We treat that trust as part of running a fair service. Privacy work is not a side task; it supports account recovery, payment checks, and safer sessions on phones used across Nepal, from cities to rural areas with mixed signal strength.
We only ask for details that help us run the service, meet the rules that apply to us, and answer your questions when something goes wrong.
We use data to open and maintain your account, process deposits and withdrawals, prevent fraud, meet legal duties, improve speed and stability, and send service messages you need, even if you turn off ads. We also use it when you contact us so we can see your ticket in context and avoid asking you to repeat everything.
We do not use your information to publicly shame players, to publish private win amounts without your clear consent where marketing law requires consent, or to build a public profile of you outside the service.
Some fields stay only as long as the account is open. Others must remain for years after closure because tax and anti-fraud rules require a paper trail. When retention ends, we delete or anonymize where our systems allow. If you need a rough guide for a closed account, ask support, and we will describe the main categories without dumping internal codes on you.
No online system is perfect, but we work to reduce risk in practical ways you can understand.
We watch for odd login locations and rapid failed password tries. When we see risk, we may lock the account or require additional checks before we pay out.
Backups and logs may keep copies for disaster recovery. Those copies age out on a schedule and are not meant for day-to-day staff browsing.
You are not forced to take every marketing message we could send.
We do not sell your personal information as a product list. We share only what is needed with parties who help us deliver the service.
Wherever possible, we use contracts that require partners to protect data and use it only for the job we gave them.
Some partners may process data outside Nepal. When that happens, we still expect them to fulfill their written security obligations and to use data only for the services they provide to us.
Cookies are small files that the browser stores so the site can remember login state, language, and basic performance settings. They can also help us see which pages break on certain phones. You can delete or block cookies in your browser settings. If you block all cookies, some features, such as staying signed in, may not work until you sign in again on each visit. We do not use cookies to follow you around unrelated news or shopping sites for hidden profiling.
Jayabaji is for adults only. You must meet the legal gambling age in your place of residence and any higher age we state at sign-up. If we learn that someone under the required age opened an account, we will close it, stop play, and delete personal data where the law allows us to erase records that are not locked for compliance purposes.
Data protection awareness in Nepal has been growing, and many users rightly want clear answers. Depending on the facts and the law that applies to our relationship with you, you may be able to:
We answer in plain language. Complex cases may need a few days so the right team can check logs without exposing your data to the wrong person.
When account checks work smoothly, withdrawals face fewer surprise stops. When you set marketing choices honestly, offers match what you actually play. When fraud tools work, honest players see fewer slowdowns and fewer fake bonus claims that hurt the whole community. Privacy and security are part of the same field for everyone at the tables and slots you enjoy.
If you have questions about this policy or a data request, contact us through the official Jayabaji help center, accessible after you sign in. Keep screenshots inside official apps only. Do not send passwords or full card numbers by chat. For security, we may ask you to confirm details we already hold before we discuss sensitive account topics.
When you upload identity documents for a payout check, use only the upload window inside the verified product. Blur or cover numbers on unrelated IDs if a form asks for partial proof. We reject random email attachments for your safety.
Laws, partners, and product features change. When we update this page in a meaningful way, we will change the date at the bottom, post a summary where you already look for account news, and, when an email is on file, send a clear note with the main points. Continued use after a reasonable notice period means you accept the updated terms where the law allows that model. If you disagree with a material change, you may close your account before it takes effect, subject to payout and recordkeeping rules.